At Embera Herbs, customer safety, product integrity, and hygiene are our highest priorities. Because our products are wellness supplements intended for personal consumption, we follow strict safety standards at every stage of handling and delivery. To protect all customers, returns are accepted only under specific and verified circumstances described below.

We recommend customers inspect their package immediately upon delivery. Any visible damage or issue should be reported as soon as possible to ensure timely resolution.

Eligible Returns

Return requests are accepted only under the following verified situations:

• Product damaged during shipping or transit
• Incorrect product delivered
• Package received in tampered, leaking, or defective condition
• Manufacturing defect discovered upon opening a sealed bottle

To qualify for review, customers must report the issue within 48 hours of delivery and provide clear photographic or video evidence. Claims reported after this time frame may not be eligible for approval.

Non-Returnable Cases

For safety and hygiene reasons, we are unable to accept returns in the following situations:

• Opened or unsealed bottles
• Used or partially consumed products
• Requests based on change of mind after purchase
• Personal preference or dissatisfaction
• Improper storage or handling after delivery

These policies are in place to ensure product quality and protect all customers from contamination risks.

Refund Process

Once a return request is reviewed and approved by our support team:

• Refunds are processed within 5–7 business days
• Refunds are issued to the original payment method
• Cash on Delivery refunds are completed via bank transfer
• Customers may be required to share bank details for COD refunds

Refund timelines may vary depending on your bank or payment provider. Embera Herbs is not responsible for delays caused by financial institutions.

Return Approval Rights

Embera Herbs reserves the right to approve or decline return requests after proper verification. Each request is evaluated individually to maintain fairness and ensure compliance with our safety standards.

Repeated misuse of return policies or fraudulent claims may result in refusal of future service.

Customer Support

For return or refund assistance, contact our support team:
Email: support@emberaherbs.com

Our team aims to respond within 24 business hours and resolve issues as quickly as possible.