At Embera Herbs, customer safety and product hygiene are our highest priorities. Because our products are wellness supplements meant for personal consumption, we follow strict quality and safety standards. For this reason, returns are accepted only under specific conditions outlined below.

We encourage customers to inspect their package immediately upon delivery and contact us promptly if any issue is noticed.

Eligible Returns

Returns are accepted only in the following situations:

• Product damaged during transit
• Incorrect item delivered
• Package received in tampered, leaking, or defective condition
• Manufacturing defect noticed upon opening (sealed bottle)

To qualify, customers must report the issue within 48 hours of delivery along with clear photo or video proof. Claims submitted after this period may not be eligible for review.

Non-Returnable Cases

For health, safety, and hygiene reasons, we are unable to accept returns in the following cases:

• Opened or unsealed bottles
• Used or partially consumed products
• Returns requested due to change of mind
• Personal preference or expectation mismatch
• Improper storage after delivery

These policies protect all customers and ensure product integrity.

Refund Process

Once a return request is reviewed and approved:

• Refunds are processed within 5–7 business days
• Refunds are issued to the original payment method
• Cash on Delivery refunds are completed via bank transfer
• Customers may be asked to provide bank details for COD refunds

Processing time may vary depending on your bank or payment provider. Embera Herbs is not responsible for delays caused by financial institutions.

Return Approval Rights

Embera Herbs reserves the right to approve or deny refund requests after verification. Each case is reviewed individually to ensure fairness and product safety standards are maintained.

Contact Support

For refund or return assistance, contact our support team:
Email: support@emberaherbs.com

Our team aims to respond within 24 business hours.